Frequently asked questions F.A.Q.

Are your bottles recyclable?

Yes, all our bottles and colored packaging are recyclable.

How does your company support sustainability?

We support sustainability by using recyclable packaging and sustainable transport materials, as well as environmentally friendly ingredients of natural origin. Osmosis continues to support sustainability by respecting animal life as we do not test or harm animals.

Are the makeup brushes sustainable and have animals been harmed?

The handles of all brushes are made of birch, which is categorized as sustainable. The tip is recyclable aluminum. Most of our brushes use goat or pony hair or a combination of both. The mane or tail is shaved off the animals to acquire the quality of hair. No animal is harmed or killed for its hair. The rest of the brushes used for "wet" products are synthetic.

Do you test your product on animals?

We do NOT test on animals and do NOT condone such practices.

Are there any contraindications to the use of supplements?

Each supplement has its own recommendations or contraindications. Skin Clarifier and Skin Defense should not be used during pregnancy. Skin Defense should not be used during breastfeeding and should also be used carefully if you are taking medicine, so make sure that the medicine and Skin Defense are taken at an interval of at least one hour.

How do I use Immune Activator?

Immune Activator can be used topically if you feel the oil based version of our ozonated ethyl oleate is more soothing. It is primarily used as an internal elixir to increase our ability to fight oxygen, which often declines with age. It can be taken sublingually, leaving it in the mouth for 5-10 minutes, or swallowed. However, if you choose to ingest it, it should be on an empty stomach. Liquids can disable it.

Are there environmental conditions where I should not store my Elixir?

If your elixirs were delivered in the winter cold and were frozen upon arrival, they are still good to use once thawed. Some heating is fine, but since it is stored in plastic, prolonged heating is not recommended. Do not put the elixirs in alkalized water or drink them at the same time as this will deactivate it.

Can you use Osmosis during pregnancy?

While pregnant, you can use all Osmosis products except Elevate, Skin Clarifier and Skin Defense. Elevate and Skin Defense should not be used during breastfeeding.

Do I need the Activating Mist with Osmosis serum?

Our Nutrient Activating Mist has multiple functions; treated with unique antibacterial and antifungal frequencies, which support a healthy probiotic population on the skin. It is also treated with frequencies that are designed to activate recovery as well as soothe, and have unique active ingredients to promote rejuvenation and energizing the skin.

If I am not experiencing any of the conditions listed in Elixirs, how will it affect my body?

This will not affect you as the frequencies only target imbalances in the body and the body ignores the rest. None of the frequencies are harmful. Elixirs are safe for all ages and have no side effects.

Will Hormone Relief Elixir affect my fertility?

Hormone Relief Elixir will not render your fertility ineffective. A small number of customers may experience some menstrual changes that may make it a little lighter or heavier than normal.

How are your vitamin A serums safe to use during pregnancy and breastfeeding?

The acceptable range of vitamin A during pregnancy is 2,500 - 10,000 IU (international units) per day and 4,000 - 15,000 IU during breastfeeding. When using Osmosis Vitamin A Serums, you will not exceed 300 IU per day, even if you use the strongest serum available in 2 pumps 2 times a day. Our Professional Facial Infusion Therapy is also safe to take during pregnancy or breastfeeding as it does not exceed 1500 IU of Vitamin A. Of course, it is always recommended to consult your doctor while you are pregnant or breastfeeding before using active products or supplements.

Is there UV protection in pressed foundations?

Our pressed foundations provide natural sun protection from the mineral formula. They deliver around 15 SPF depending on the amount of application.

Where do your stem cells come from?

Our stem cells come from carefully screened adult adipose tissue. There are no actual stem cells in Growth Factor Serum, only the growth factors they produce.

Is gold safe to ingest? Where is gold mined from?

Yes, it's safe! We use edible gold from a reliable source, mined in the United States.

Why is it so important to have balance in our bodies (including physical, mental and digestive/gut health)?

Our bodies are designed with very precise hormone levels that are specific to each individual. These hormones are monitored and adjusted throughout the day to keep cells, organs, and the mind functioning at optimal levels. Taking hormones to try to manage this is wrong because you can never know exactly what the body needs and they cause the body to produce lower amounts than its normal daily production. The ideal scenario is to maximize the body's innate potential to produce and regulate hormones alone. Skin Defense, Collagen Activator and Hormone Relief Elixir can do just that. DIM, a key ingredient in Skin Defense, binds estrogenic toxins that lower estrogen levels in the body and cause imbalances in all hormonal systems. By binding toxins, the body normalizes its levels and finds balance. Collagen Activator accelerates the ATP process, which leads to more hormone production. Hormone Relief Elixir gives the body the sensation of balanced hormones without interfering with natural hormone production levels. The result is a balanced, healthy system that works under the guidance of the body's remarkable, innate brilliance.

Are your products gluten free and vegan?

Most of our products are formulated to be vegan and gluten free. Please check individual products for specific ingredient information.

Are Osmosis products natural and organic?

In most cases, we use natural and bio-identical ingredients. Our pure, non-toxic formulas are holistic, because they do not harm the skin. Osmosis chose not to focus on organic products because we don't think they make a lasting difference to the skin. Organic is really important in foods because of the properties of pesticides and additives that are otherwise present. In skin care, this is not a problem, so there is no advantage. However, there is a clear drawback as they only allow 5% or less of the key ingredients that make a real difference to the skin. By using natural formulas packed with our proprietary and/or exclusive ingredients, we do much more good for the skin.

I found Osmosis products for sale on another website. Is it safe to buy from them?

Osmosis Beauty Bulgaria does not guarantee the authenticity or condition of the product and assumes no responsibility for a product, purchased from eBay, Walmart or similar sites. Osmosis strongly recommends purchasing a product through this website, licensed skin care professional or authorized locations. Although some sellers of Osmosis products on eBay, Walmart,, or similar sites may have obtained their auction items legitimately, some of the Osmosis products displayed on these sites may were obtained illegally. The most obvious warning sign that the product has been obtained illegally is a seller with large quantities of product at a price significantly below standard retail prices.

What if I purchase Osmosis products from another retailer?

Only items purchased from Osmosis Beauty Bulgaria can be returned to Osmosis Beauty Bulgaria. The items, purchased at a skin care professional's office or elsewhere should be returned to their original point of purchase.

Can I return my product?

We always strive to make sure our customers love our products, but if you need to return an order, we're happy to help. All returns must be approved by customer support within 30 days of the invoice date. There will be a 3% handling fee for all returns made after 30 days. Only unopened products are accepted for return!

How do I get a tracking number from my shipped products?

You will receive an invoice and tracking number by email once your order has shipped.

Where do you offer delivery?

Osmosis Beauty Bulgaria delivers within the Republic of Bulgaria, the Balkan Peninsula and the rest of Europe.

In case you find the answers listed above not helpful, please do not hesitate to contact us.